Frequently Asked Questions

Connection Issues

I can’t connect to my database. What should I do?

First, verify your connection credentials are correct. Common issues include:

  • Incorrect host, port, username, or password
  • Database not accepting remote connections
  • Firewall blocking the connection
  • SSL/TLS configuration issues

Try enabling debug mode to see detailed connection logs.

Do I need to whitelist any IPs?

No. DBCode runs entirely within VS Code on your local machine. All database connections are made directly from your computer to your database.

Extension Behavior

The DBCode icon isn’t showing up in VS Code

Make sure the extension is installed and enabled:

  1. Open Extensions view (Cmd+Shift+X or Ctrl+Shift+X)
  2. Search for “DBCode”
  3. Verify it’s installed and not disabled
  4. Try reloading VS Code

Security & Privacy

Is my database data secure?

Yes. DBCode:

  • Runs entirely locally in VS Code
  • Never sends your database credentials or data to external servers
  • Stores connection details encrypted in VS Code’s secure storage
  • See our Security documentation for details

Does DBCode collect any data?

DBCode collects anonymous telemetry data only if you have VS Code telemetry enabled. This helps improve the extension. No query contents or database credentials are ever collected. See Telemetry for details.

Licensing & Pricing

What’s included in the free version?

The free version includes unlimited database connections for all supported databases. See Pricing for details on Pro features like AI assistance, sharing, and advanced capabilities.

Can I try Pro features before purchasing?

Yes! Pro features are available during your trial period. Contact help@dbcode.io if you have questions about your trial status.

Getting Help

I found a bug. How do I report it?

Please report bugs on our GitHub Issues page. Include:

  • Your VS Code version
  • DBCode version
  • Database type and version
  • Steps to reproduce
  • Debug logs if applicable

Where can I request features?

Feature requests are welcome on GitHub Issues. Use the “Feature Request” label.

How do I get help with something not covered here?

Check out our Getting Help page for all the ways to reach us.